Libbey Scheible, CEO and Founder
After completing a successful career as an executive within the corporate telecommunications industry, Libbey founded INOSS, Inc. which is a management consultant firm focused on enabling companies in the Information and Communications Technology (ICT) industry optimize their business processes while improving the quality of their customer service. Using best in class policies and tools, Libbey has enabled ICT companies to develop strategic and tactical improvement plans that transform their business processes and software systems and deliver radically improved levels of efficiency, customer service, and business agility. Libbey’s specific skills and expertise are in the areas of:
- Broadband Planning & Deployment
- Work Center Design & Construction
- Customer Relationship Management
- Business & Operation Support Systems Planning and Deployment
- Supplier/Partner Relationship Management
- Disaster Recovery & Contingency Planning
- Human Resources Management
The following is a representative summary of recent projects and experience:
• As TM Forum Vice President – Member Services, Libbey was responsible for establishing a member services customer care organization focused on retaining and attracting new members by delivering cost effective, customer-oriented service that exceeded customer expectations and enhanced customer relationships and loyalty. Deliverables included evaluating existing member services processes, defining process improvements, defining customer relationship management (CRM) software system requirements, defining personnel skill sets, hiring and training new personnel, handling member inquiries and activations, and managing an annual revenue budget of $6,500,000 and an annual operational budget of $1,420,000.
• As Head of the TM Forum Collaboration Program, Libbey created, promoted and managed a collaborative environment enabling TM Forum members to develop flexible new generation operational software & systems (NGOSS) from initial concept though to commercial product availability. Responsibilities included program managing activities for several international multi-vendor working teams focused on business processes automation; organizing and managing bi-annual, week long technical conferences bringing together multi-vendor, multi-cultural working teams to develop interoperable service provider solutions based on TM Forum and industry standards and specifications.
• Program managed activities for several TM Forum international multi-vendor working teams focused on business process automation. Specific teams supported were a Service Provider Leadership Council, the NGOSS Council, and the NGOSS Compliance Steering team. In this role, Libbey also was a founding member of the NGOSS Telecom Applications Map (TAM) initiative.
• Program managed construction activities associated with building a new Network Operations Center for FiberNet, a Broadband Facilities Service Provider. Responsibilities included developing an overall budget and project installation schedule. In addition, monitored construction progress, identified implementation problems and facilitated successful resolutions. Project was completed on time and within budget.
• Evaluated the Network Operations capabilities for Pegasus Telecom, a facility-based domestic telecommunications provider in Brazil. Deliverables included providing a strategic assessment of the company’s business goals, organization and staffing, process and procedures, and Network Management tools as they pertained to operations.
• Developed Capacity Forecasting Processes for a Customer Care Organization within Global Crossing, a global telecommunications company.
• Established a Customer Care Department for a start-up telecommunications company. Responsibilities included developing and leading all broadband provisioning, installation, testing, and service activation processes as well as trouble reporting & resolution, and customer billing processes. Defined staffing requirements, business processes, and customer interface policies.
Prior to founding INOSS, Inc., Libbey was an executive with Southwestern Bell & AT&T responsible for the planning, installation, provisioning, maintenance, and administration activities for network switching and transport facilities. During her tenure with SBC & AT&T, Libbey designed and managed the construction of a mini-computer operations center and several network operations centers including AT&T’s Global Network Operations Center in Bedminster, NJ.
In addition to her professional career, Libbey devotes her time to her family and to her community. Libbey holds the position of Chairman of the Board for the Rural Mobile and Broadband Alliance (RuMBA). She is also a past member of the Women’s Business Council Southwest Board of Directors and the Women’s Business Enterprise Council National Leadership Forum. In this capacity, Libbey facilitated other Women Business Owners in expanding their businesses and furthering their business acumen. Additionally, Libbey is a past president of the Houston Chapter of the AT&T Pioneers where she organized and led several volunteer projects devoted to improving community health and environmental issues.
Libbey studied Business Management at the University of Houston and earned a mini-MBA in Competitive Advantage at St. John’s University, Long Island, New York.
