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INOSS, Inc. professionals have extensive experience in delivering solutions that are designed to streamline processes and enhance operational effectiveness while minimizing costs and delivering best in class customer service.
INOSS is able to efficiently produce solutions that meet best in class industry standards in a wide range of topics,
Broadband Planning and Deployment:
Confused about which broadband service is best for your organization? Need help getting started with eCommerce? Are you getting the most out of your internet experience? INOSS experts can help you:
- Determine broadband service requirements
- Recommend cost effective, reliable, broadband service provider
- Provide on-site training for internet use
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Project Management:
Providing project management oversight for Telecommunications and IT infrastructure projects, our experts help you:
- Utilize best practice project management processes, applying judgment and independent/critical thinking regarding how those processes are implemented;
- Manage cross-functional project teams comprised of individuals from different units/organizations to achieve results
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Customer Relationship Management:
Providing Best in Class customer service is critical to business survivability. Is outsourcing really the best strategy for your business? Maybe you need to bring call center functions back in-house. INOSS can help you:
- Understand your customer needs
- Assess your customer capabilities
- Evaluate CRM tools
- Tailor account management strategies to optimize relationships
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Service Management and Operations:
Reducing time to market and delivering services that meet customer needs is difficult in this “real-time” business environment. Let INOSS assist you in beating the competition by targeting the service management areas of:
Analyze business processes for optimal performance
Enable service configuration and activation
Improve event service reporting and resolution processes
Automate processes to achieve zero touch without compromising customer care
Determine quality measurements and tolerances
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Resource Management and Operations:
A holistic approach to managing your resources need not be costly or fraught with sleepless nights. Whether you need a new Network Operations Center, help automating processes to eliminate “swivel-chair” operations, or determining your best network strategy for your business, INOSS professionals are experts at:
- Network Operations Center (NOC) planning, design, and construction
- Managing Integration and automation projects for
- Resource Support and Readiness
- Resource provisioning
- Trouble management
- Performance management
- Workforce management
- Resource Mediation and Reporting
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Supplier/Partner Relationship Management:
For companies to deliver products and services that meet the customer’s needs means creating strategic partnerships with key suppliers, which inevitably complicates the ability to ensure best in class customer satisfaction. INOSS provides services that simplify supply chain management and ensure uncompromised customer satisfaction. Let us help you:
- Identify Key Performance Indicators (KPIs)
- Develop service level agreements
- Outsource contractual agreements (templates)
- Supplier partner performance management
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Revenue Management:
Ensuring that all revenues are collected is a company’s highest priority. Let INOSS professionals help you
- Detect, analyze and prevent revenue leakage
- Utilize standard Key Performance Indicators to optimize business performance
- Align Revenue Assurance objectives with Sarbanes Oxley compliance
- Evaluate vendor solutions against your business objectives
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Procurement Management:
The information age has resulted in a wealth of software applications designed to address every business activity. INOSS professionals can simplify the decision making process by offering assistance with
- RFP preparation, results analysis, solution selection
- Evaluating and recommending 3rd party products and services
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